Manage my Membership
Our Self-Service Membership Resources
Managing your membership with us is easy via our Active World membership app. See our handy resources and how-to guides below to manage your gym, swim or GOswim membership.
If you are a current member, please download our membership app to get started.
Book a Make Up Lesson
Missed a GOswim lesson? Book your make-up lesson to ensure you or your child continue to progress your swimming skills.
Click below to find out how to book a make up lesson.
Make up lessons are based on availability for the students current level. Remember to let us know in advance if you cannot make it to a weekly lesson, to be eligible for a make-up lesson.
See our Policy below.
Change My Class
We understand that schedules change, you can change your GOswim lesson time and/or day within our app.
See all the steps in our guide below to change your lesson. Lesson changes are based on availability.
If the student is progressing to a new GOswim level please speak to our team in centre to help you out.
Suspend My Membership
Heading on holidays or looking to just take a break, suspending your membership is easy via our Active World membership app. See the how to steps in our guide below.
Suspension conditions: All memberships can be placed on suspension for $5 per week for a minimum 2 weeks and a maximum 6 weeks per year. At least 1 days notice is required.
If you are suspending your membership due to medical reasons, please submit a Medical Suspension Request form and attach your Medical Certificate for our staff to help you place your membership on hold for $0.